Community and Culture

It’s back to school time and, for many of us, this means getting back to our regular schedules after vacations or kids being home during the summer. Routines are comfortable and help to provide structure; they are predictable and familiar. Even so, sometimes routines can be limiting. During the past month SSO continued to reevaluate a familiar routine…the annual performance review. This year we have been moving away from the annual review, and there continues to be strong evidence [...]

We recently kicked off a blog series specifically focused on company culture, and we started by honing in on what culture is and why it matters. In our previous blog, we identified three core reasons why company culture matters and a key theme emerged: the importance of servant leadership. I believe that the notion of being a servant leader always contributes to a great company culture, and there are again, three themes that I believe reinforce servant leadership. Before we dive in, it’s [...]

In just a few short days, the SSO team will be heading out to Las Vegas for this year’s Customer Contact Week (CCW), June 24-28th. Formerly known as Call Center Week, CCW is the number one conference & expo for CX, contact center and customer care professionals. With one of SSO’s focuses being on call center talent acquisition and management, this is an event we look forward to attending and speaking at annually. This year, Holly Bush, SSO’s Director of Business Development [...]

Staffing Solutions Organization (SS0) LLC based in downtown Albany is sponsoring and leading Junior Achievement (JA) Global Marketplace events at local middle schools the weeks of June 3-7, 2019 and June 10-14, 2019 in efforts to inform and inspire area students to succeed in a global economy. JA is the nation’s largest organization dedicated to giving young people the knowledge and skills they need to own their economic success, plan for their futures, and make smart academic and economic [...]