Archives: June 2019

We recently kicked off a blog series specifically focused on company culture, and we started by honing in on what culture is and why it matters. In our previous blog, we identified three core reasons why company culture matters and a key theme emerged: the importance of servant leadership. I believe that the notion of being a…

In just a few short days, the SSO team will be heading out to Las Vegas for this year’s Customer Contact Week (CCW), June 24-28th. Formerly known as Call Center Week, CCW is the number one conference & expo for CX, contact center and customer care professionals. With one of SSO’s focuses being on call…